TERMS AND CONDITIONS

TERMS AND CONDITIONS
It is our goal to provide you with the highest-level service and ensure you have an elevated experience with us. Our trained team consists of medical and non-medical professionals whose role is to guide you through your journey and provide you with the best experience possible.

APPOINTMENTS & ARRIVAL 
Please arrive 15 minutes prior to your FIRST TREATMENT to allow plenty of time to check in, fill out paperwork, and consult with our medical team. IV DRIP THERAPY: First-time guests should expect to spend 60-90 minutes for their first treatment.

LATE POLICY
If arrival is delayed, we will make every effort to accommodate your full treatment, but this is not always possible. Treatments may need to be reassessed given the time available and are charged at full value. Appointments missed by 15 minutes or more are charged a $25 “no-show” fee to the credit card on file for the reservation in question. Last-minute changes to appointments are made at the discretion of management and only possible if a service appointment is available and does not disrupt other guests. 

NO CALL, NO SHOW, CANCELLATION, AND LATE NOTICE APPOINTMENT CHANGE
We respectfully request at least an 8-hour advance notice if a guest cannot join us for their scheduled service. Otherwise, we apply a fixed SERVICE CHARGE(See below) to the credit card on file to compensate our team for missed wages. Don’t worry, your money is not lost! This cancellation charge can be redeemed for all Vitamin Therapy services at a later date.

SERVICE CHARGE
Vitamin Shot Reservations: $25 Charge
IV Drip Therapy Reservations: $100 Charge

MEMBERSHIPS
All our memberships are zero commitment and month-to-month. Guests may cancel at any time by emailing a cancellation request to info@thriveiv.com with a 21-day notice. 

GUEST FINANCIAL RESPONSIBILITIES AGREEMENT
PAYMENT: You are responsible for your entire bill and payment for treatment is due at the time services are rendered.

INSURANCE: THRIVE IV, LLC does not accept insurance and will not bill insurance on your behalf however, we do accept qualified Flexible Spending Accounts (FSA) or Healthcare Savings Accounts (HSA). Please check with your FSA/HSA provider to ensure that you qualify before receiving service(s) as we will not issue any refunds for service(s) already rendered if your provider declines reimbursement.

FORM OF PAYMENT: Please be advised we DO NOT ACCEPT cash payments or checks. MasterCard, Visa, and American Express credit and debit cards are welcome. However, we reserve the right to discontinue any of these payment methods.

LATE FEES/COLLECTIONS: Unless prior written approval has been obtained by THRIVE IV, LLC, full payment is due at the time of service. Any amount not paid at the time of service will accrue interest at the lesser of the following rates: (i) one and one-half percent (1.5%) of the amount due, or (ii) the maximum percentage amount allowed by Utah State law. If it becomes necessary for your account to be sent to an outside collection agency or small claims court, please note you will be responsible for all applicable fees, charges, and attorney costs.

AGE REQUIREMENTS
THRIVE IV guests must be 18 years of age or older to receive treatments. Upon special requests, we do provide treatments for guests under the age of 18. Parent/Guardian must fill out all required documents and be in attendance during the service.

THRIVE SHARED ENVIRONMENT
As a courtesy to other guests, please maintain a quiet level of conversation. You are more than welcome to do other activities while waiting for your treatment. Wifi is available for computer or device usage. Please be mindful that other clients want to relax here and regain strength. Headphones must be worn, or the device must be muted during your visit to THRIVE to ensure the best experience for all our guests.

PRICES ARE SUBJECT TO CHANGE 
We are constantly working to provide the best experience and improve our offerings and services for our clients. As we make these improvements and changes, prices may be subject to change at any time.  Thank you for choosing THRIVE to aid in your wellness routine, but we do reserve the right to refuse service at any time, to anyone, for any reason.

GIFT CARDS
All gift card sales are final.

CHANGE OF TERMS OF CONDITIONS
We may change, amend, add to, or delete any term or condition of this agreement, including, but not limited to memberships, appointments, financial responsibilities, pricing, etc. at any time.  We may notify you of any changes at the email address associated with your account, and you agree to accept email communications, links to and/or our posting of any revised Terms of Use on our website, at all of our physical locations, and you agree that any of these means of our communicating a change in the Terms of Use constitute adequate notice to you. The change will be effective upon the date of the notice unless otherwise provided. Because we may revise this Agreement at any time, we suggest that you check this Agreement from time to time. Your continued use of the Service indicates you agree to be bound by any such revisions.